Freebird Solutions offers alarm systems that can alert you to:

• Smoke, fire, or carbon monoxide
• Forced entry through windows or doors
• Glass-breaks
• Unauthorized entry during on- or off-hours
• Movement on-site during off-hours
• Motion in unauthorized areas
• Tampering with the alarm system
• Tampering with secured devices
• Emergencies and calls for help
• Extreme temperature fluctuations
• Moisture and humidity
• Malfunctioning or low-flowing sprinkler system
• Flooding

Freebird Solutions’ alarm installers always provide:

• Professional installation configuration, programming, testing, and training;
• Concealment of all wires in the walls or with surface mount solutions where required;
• Training on your alarm system to ensure you receive the maximum benefit;
• The manufacturer warranty on parts;
• A 90-day warranty on installation;
• Free lifetime email ticket-based support; and
• Access to 24/7 monitoring to prevent false alarms and false alarm charges from police attendance.

Police Dispatch and Response 

Emergency response and dispatch protocol is defined by each client’s custom instructions. Our operators are trained to follow the procedures set out in each customer’s file. In the event no responsible person from an emergency contact list is available, the operator will proceed to dispatch emergency services based on the type of signal received. Every effort is made to minimize costly false dispatches.  

One way to eliminate false alarm dispatch fees is to list local security as a primary contact. We also recommend using an armed guard response service where possible to ensure the safety and security of staff who might be tempted to proceed to the site to investigate a call on their own.
Each Police department charges different fees for valid and invalid dispatch services. Police officers will be dispatched in each municipality based on the rules and bylaws of each area.

Click on your regional police service to read about their up-to-date rules on alarm response in your community and their partnerships with alarm system monitoring providers.

Please note: We do our best to keep these links current, but if you come across a broken link please let us know. Keeping your own up-to-date records on police policies for dispatch is an important part of maintaining your security system.

Typically, when police respond to an alarm call, they treat the alarm as a low-priority item, expecting that it will be a false alarm and usually taking a long time to appear on the scene. With video verification, our monitoring station logs into your video surveillance system by remote access to view and verify an alarm signal. If the operator deems the alarm to be valid by video verification, the alarm is treated as a crime in progress. This rapidly escalates police response and eliminates the false alarm designation and associated fees.